• Approved returns or replacements where a refund is chosen instead of re-shipment.
• Cancelled orders before dispatch, for the amount paid minus any non-refundable fees shown at checkout.
• Failed or undelivered orders where payment was captured but the order could not be fulfilled.
• Duplicate charges or verified payment errors, after investigation by our support team.
• Price or quantity adjustments confirmed by Hevmed after delivery discrepancies.

• Products not eligible for return under our Return Policy (e.g. opened medicines where not permitted by law).
• Orders rejected due to invalid or incomplete prescriptions where permitted by regulation.
• Cash-on-delivery orders where goods were delivered and accepted without a reported issue within the stated window.
• Promotional or free items unless the main paid order qualifies for a full order refund.

Refunds are credited to the original payment method used at checkout (UPI, card, net banking, wallet, etc.) wherever possible. We do not issue cash refunds except where required by law. If the original method cannot be used, we will contact you to arrange an alternative that complies with our payment partners’ rules.

• We initiate approved refunds within 3–5 business days after return inspection or cancellation confirmation.
• Banks and payment gateways may take an additional 5–10 business days (or longer for some cards) to reflect the amount in your account.
• You will receive email or SMS updates when a refund is initiated; final posting times depend on your bank.

If only part of your order is refunded, the line-item amounts and any applicable taxes will be adjusted on your invoice. Delivery or platform fees may be non-refundable when stated at checkout. Coupon or wallet discounts are recalculated according to the value of items retained or refunded.

Where offered, refunds may be issued as Hevmed wallet or store credit for faster use on future orders. Credit terms, expiry, and usability will be shown at the time of credit issuance.

• Check order details in your account for refund status.
• Use the transaction reference in your payment app or bank statement after the refund is initiated.
• Contact support with your order ID if the refund is not received within the expected timeframe.

For refund status or disputes, reach us through the Contact Us page with your order number and payment reference. We aim to respond within one to two business days.