• Return eligibility depends on product category, condition, and time since delivery.
• Opened, used, or temperature-sensitive items may not be returnable for safety reasons.
• Prescription medicines are generally not returnable once dispensed, except where required by law or in case of proven error by Hevmed.

• Wrong item delivered (subject to verification).
• Damaged or defective products reported within 48 hours of delivery with photos where requested.
• Certain OTC wellness and personal care products in unopened, saleable condition within 7 days of delivery, unless excluded on the product page.

• Medicines that have left our controlled dispensing process or have an opened seal.
• Items marked non-returnable on the product detail page.
• Products returned without original packaging, batch details, or invoice reference.

Sign in to your account and use the order details section to request a return or cancellation where the option is available, or contact customer support with your order number, item details, and reason. Our team may arrange pickup or ask you to ship the product back as per instructions. Refunds are processed to the original payment method after inspection and approval; timelines may vary by bank or payment provider (typically 5–10 business days after approval).

Orders may be cancelled before dispatch from your account or by contacting support. If the order is already shipped, cancellation may not be possible and a return request may apply instead.

• Approved refunds exclude non-refundable shipping or convenience fees where disclosed at checkout.
• Partial refunds may apply for multi-item orders when only some items qualify.
• If a refund cannot be issued to the original method, we will contact you for an alternative in compliance with policy.

For returns, see our Refund Policy for payment timelines and methods. You can also visit Contact Us or FAQs. Please keep your invoice and order ID ready.